Real Support When You Need It Most
Making an insurance claim can be stressful. As your dedicated Melbourne brokers, we handle the complex insurance processes so you can focus on getting back on track.
Support When You Need to Make a Claim
Making an insurance claim can be a stressful and overwhelming experience, which is why we are here to make the process as simple and seamless as possible.
As your insurance broker, our support begins the moment an incident occurs and continues through to the final settlement of your claim. We guide you through your policy coverage, break down the claims steps, assist with lodging documentation, and act as your dedicated liaison with the insurer.
Whether your claim relates to home, motor, commercial property, or any other policy arranged through LeSure, our team is right beside you at every step.
How We Assist You
Claim Lodgement
End-to-end assistance with preparing and lodging your claim correctly.
Coverage Clarity
Clear explanations regarding your policy terms, entitlements, and the overall process.
Documentation Guidance
Expert advice on gathering the exact evidence and reports required by insurers.
Active Representation
Direct coordination with insurers, assessors, and claims representatives on your behalf.
Progress Tracking
Continual follow-ups to keep your claim moving forward without unnecessary delays.
Client Advocacy
Dedicated representation to help achieve a fair outcome under the terms and conditions of your policy.
Key Steps When Making a Claim
Please notify us as soon as reasonably possible following an incident. Prompt notification helps prevent unnecessary delays and allows the insurer to initiate their assessment early.
Following an incident, you should also take all reasonable steps to protect yourself, safeguard your property, and minimize further loss or damage.
Important Guidelines:
Prevent Further Loss
Take practical steps to prevent additional damage, including arranging urgent temporary repairs when safe and reasonable to do so.
Report Incidents Promptly
For theft, burglary, vandalism, or malicious damage, report the matter to the police immediately and retain the police report or reference number.
Do Not Admit Liability
For liability-related events, do not admit fault, make promises of payment, or agree to any settlement without consulting us or your insurer first.
Retain Evidence
Keep all supporting documents, including photographs, repair quotes, invoices, receipts, reports, and related correspondence.
How to Lodge Your Claim
For general claims assistance, contact our team directly at (03) 7303 7504, submit a claim notification online using the form below, or lodge directly with your insurer.
If you prefer to deal with your insurer directly, their claims contact details can typically be found in your policy schedule or Product Disclosure Statement (PDS) under the How to Claim section.
If you are unsure where to start or what information is required, reach out to us and we will guide you through the next steps.
1. Direct Phone Support
Speak directly with our Melbourne claims department for immediate guidance.
(03) 7303 7504 →2. Online Form Below
Submit incident details and upload documents anytime 24/7 for prompt follow-up.
Fast Digital Intake ↓3. Insurer Direct
For urgent out-of-hours towing, make-safe repairs, or direct policy claiming.
View 18 Insurer Hotlines ↓Insurer Claims Contacts
For your convenience, direct contact details for major insurers are listed below if you require urgent out-of-hours assistance. If your insurer is not displayed, please refer to your policy documents or Product Disclosure Statement (PDS) for specific claiming instructions.
ATL
1300 667 178
Castle
1300 265 735
SURE
1300 392 535
Allianz
1300 300 573
AG
1800 222 123
IAL
1300 559 019
CHU
1800 022 444
Flex
1800 022 444
CGU
132 490
Club Marine
1300 002 582
Chubb
03 9242 5111
Global Transport
03 8623 2666
NTI
1800 684 669
O'Brien Glass
13 16 16
QBE
133 723
QBE Glass Claims
1800 071 397
Vero
1300 888 073
Zurich
132 687
We Are Always Here to Help
Our role doesn't end once your policy is placed. When unexpected losses occur, we are here to help you navigate the process, communicate with insurers, and protect your interests.