Financial Services Guide (FSG)

1. Purpose of this Guide

This Financial Services Guide (FSG) is designed to assist you in deciding whether to use any of the financial services we offer. It provides you with information regarding who we are, the financial services and products we provide, our relationship with our licensee Metrix Connect Pty Ltd and the Steadfast network, how we and any relevant third parties are remunerated, and our complaints resolution procedures.

2. Services and Products We Are Authorised to Provide

We are authorised by Metrix Connect Pty Ltd to provide general and personal financial product advice and deal in general insurance products for both commercial enterprises and retail clients, including:

• Commercial Business Packages, Public & Products Liability, and Professional Indemnity.
• Contract Works, Commercial Motor & Fleets, and Heavy Mobile Plant.
• Marine Cargo, Transit, and Carrier's Liability.
• Home and Contents, Landlord Insurance, and Private Comprehensive Motor.
• Personal Accident and Cyber Risk Cover.

3. Steadfast Network Membership & Benefits

Lesure Insurance Solutions is a member of Steadfast Group Limited (Steadfast), Australasia's largest general insurance broker network.

As a Steadfast Network Broker, we have access to broad policy wordings, specialized underwriting facilities, and enhanced broker management support. Steadfast may provide training, market placement assistance, technology platforms, and operational services to network brokers.

These arrangements support our ability to deliver quality service and negotiate effectively across a panel of 140+ Australian and international insurers.

4. How We Are Paid (Remuneration, Fees & Referral Arrangements)

Payment for our services can take several forms, all of which are clearly itemized on your policy quotation and tax invoice before you decide:

• Commission Paid by Insurers: When we arrange a policy on your behalf, the insurer typically pays us a commission. This is calculated as a percentage of the base premium (excluding government taxes, stamp duty, and levies) and typically ranges between 0% and 27%.
• Broker Service Fees: We may charge a dedicated Broker Fee or Policy Administration Fee to cover the professional time and analytical research required to structure and manage your insurance program. Any fee is disclosed prior to policy placement.
• Premium Funding Commission: If you elect to fund your premium via monthly direct-debit installments, the premium funding provider may pay us a commission for arranging the finance contract (typically between 0% and 3% of the funded amount).
• Referral Fees & Payments: If a third party refers you to us, we may pay them a referral fee or commission. Any referral arrangement is disclosed to you before cover is bound. Referrers are not authorised to provide financial product advice.
• Binder & Underwriting Arrangements: In some cases, we may act under a binder or authority from an insurer or underwriting agency to quote, bind cover, or administer policies on their behalf. When acting under a binder, we act as the agent of the insurer, not as your agent. We will explicitly notify you whenever any transaction or policy is arranged under a binder arrangement.

5. Professional Indemnity & Compensation Arrangements

In accordance with Section 912B of the Corporations Act 2001 (Cth), our licensee Metrix Connect Pty Ltd maintains comprehensive Professional Indemnity insurance that satisfies regulatory requirements. This insurance covers claims relating to conduct by employees and authorised representatives who no longer work with us, provided the insurer is notified within the relevant policy period.

6. Dispute Resolution & Insurance Brokers Code of Practice

We subscribe to the 2022 Insurance Brokers Code of Practice and maintain an Internal Dispute Resolution procedure. You can read or download the complete Code directly: 2022 NIBA Code of Practice (PDF).

If you ever have a complaint regarding our services, please contact our Complaints Officer at complaints@lesure.com.au or call (03) 7303 7504. If your concern is not resolved to your satisfaction, you may also escalate to our licensee Metrix Connect Pty Ltd at complaints@metrixconnect.com.au or call 03 9397 8000.

If an issue cannot be resolved through our dispute resolution procedures within 30 calendar days, you may refer your complaint to the independent Australian Financial Complaints Authority (AFCA) at 1800 931 678 or www.afca.org.au.

For complete step-by-step procedures, visit our dedicated Complaints & Dispute Resolution page.