Insurance Brokers Code of Practice
Lesure Insurance Solutions proudly subscribes to the Insurance Brokers Code of Practice, setting the gold standard for professionalism, consumer protection, and ethical practice.
About the Code
The Insurance Brokers Code of Practice (the Code) is published by the National Insurance Brokers Association (NIBA) and reflects the insurance broking profession’s commitment to high standards of client service and ethical behavior.
The Code is independently monitored and enforced by the Insurance Brokers Code Compliance Committee (IBCCC), ensuring that subscribers uphold their professional responsibilities.
Our 8 Core Commitments
Act Honestly & with Integrity
We will always conduct our business openly, honestly, and in good faith, maintaining the highest standards of professional ethics.
Act in the Best Interests of Our Clients
We will act with reasonable care and diligence, putting your interests first when identifying and arranging suitable insurance cover.
Provide Objective & Competent Advice
We maintain deep technical knowledge across products, underwriting appetites, and policy wordings to give you skilled risk advice.
Transparent Remuneration & Fees
We will clearly explain how we are paid, including any commissions, brokerage fees, or benefits we receive from insurers.
Clear Communication & Policy Terms
We will explain policy terms, key exclusions, sub-limits, and your ongoing duty of disclosure in plain, understandable English.
Fair & Timely Claims Handling
We will assist you through every stage of the claims process, advocating proactively on your behalf with insurers and adjusters.
Accessible Dispute Resolution
We maintain an efficient, transparent Internal Dispute Resolution process and facilitate access to AFCA if disputes arise.
Continuous Professional Development
Our brokers undergo continuous education and rigorous compliance training to stay abreast of market and regulatory developments.
How to Access the Full Code
You can read or download the complete Insurance Brokers Code of Practice directly from the NIBA website at www.niba.com.au.
For inquiries regarding Code compliance, you may contact the Insurance Brokers Code Compliance Committee (IBCCC) at info@codecompliance.org.au.